Politique d’expédition
Last updated: September 7, 2026
This Shipping Policy explains where Clouvelle ships, how orders are processed, and when customers can expect delivery.
Shipping Destinations
We currently ship to eligible addresses within the United States. Available shipping options will be displayed during checkout.
Order Processing
Orders are normally processed within 1–3 business days after payment is successfully completed.
Business days are Monday through Friday, excluding U.S. public holidays. Processing time is separate from transit time.
Estimated Delivery Time
Standard shipping normally takes approximately 4–10 business days in transit after the order has been processed.
The total estimated delivery time is therefore approximately 5–13 business days from the order date.
Delivery dates are estimates and may occasionally be affected by carrier delays, severe weather, holidays, address problems, or other circumstances outside our reasonable control.
Shipping Costs
Available shipping methods and their complete costs are displayed at checkout before payment. Customers will have the opportunity to review all shipping charges before completing an order.
Fulfillment Locations
Orders may be shipped from different fulfillment facilities or partner warehouses depending on product availability and the customer’s delivery location. Some orders may originate from an international fulfillment facility. The delivery estimate shown in this policy accounts for normal processing and transit time.
Order Tracking
When your order ships, we will send a shipping confirmation email containing the available tracking information.
Tracking updates may require several business days to appear after a shipping label is created.
Incorrect Shipping Addresses
Customers are responsible for providing an accurate and complete shipping address during checkout.
If you notice an error, contact contact@clouvelle.com as soon as possible. We cannot guarantee that an address can be changed after an order enters processing or ships.
Additional shipping costs may apply if an order must be reshipped because an incorrect or incomplete address was provided.
Delayed or Missing Orders
If your order has not arrived by the end of the estimated delivery window, contact contact@clouvelle.com with your order number.
If tracking shows the order as delivered but you cannot locate it, please check around the delivery location, ask household members or neighbors, and contact the carrier. You may then contact us so we can assist with an investigation.
Order Cancellations
Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after an order has entered processing or shipped.
Once an order has shipped, it must be delivered before an eligible return can be requested under our Return & Refund Policy.
Contact Us
Clouvelle
Operated by Smart Pursue LLC
Email: contact@clouvelle.com
Contact page: https://clouvelle.com/policies/contact-information